"We", "us, "our", means ‘Off-The-Shelf’.
"You", "your", "the Customer" means the person ordering products under these terms and conditions.
"Working days" means all days other than Saturdays, Sundays, and Public Holidays.
"Product(s)" and “Goods” means the product/products or goods you have ordered from us.

1. Unless specifically stated otherwise, all product prices on our web-site do not include VAT, even where VAT is applicable.
2. All products remain the property of the Company until paid for in full.
3. Delivery dates are given in good faith.  However, they are only estimates and, unless we provide written confirmation of a specific delivery date, we cannot be held responsible for late deliveries.  The Customer does not have the right to cancel an order due to late delivery unless such written confirmation has been provided.
4. We continually endeavour to source better quality and better priced products.  Accordingly, we reserve the right to change, modify, remove or substitute from time to time, without notice, any product or information on this web-site.
5. Deliveries - Customers are reminded that certain goods (metal shelving, slat panels, etc.) are shipped on pallets and that the buyer will be deemed responsible for providing facilities for off-loading delivery vehicles.
6. Returns will not normally be accepted.  Where, totally at our discretion, we make an exception to this rule, returns will only be accepted by prior agreement with ourselves.  In such case the return delivery will be arranged by the Customer, at the Customer’s expense and a restocking charge of up to 25% of the goods’ value will be made.  This policy will not take away the Customer’s legal rights.
7. Deliveries made with damage or shortage must be reported by 12 noon the following day.  Failure to report under the terms of this Condition will result in no obligation on the part of the Company. As our carriers have varied policies as to claims for damage, unless goods are inspected upon delivery they should be signed for as unexamined; otherwise a claim may not be entertained. Goods signed for by the Customer indicates acceptance of such goods.
8. Liability for damaged products will only extend as far as their invoice value (excluding VAT).
9. It is the Customer’s responsibility, before placing an order to check that the specification and suitability of the goods are correct.  Products are not sold on a trial basis. 
10. Stock levels cannot be guaranteed. If any product is out of stock, you will be notified accordingly and alternatives suggested.
11. Privacy Policy - All information gained from the Customer will only be held in our database and solely used in the processing of orders.  No information will be passed to any third party unless a legal obligation occurs whereupon the Customer will be notified that such disclosure is to be made. The exception to this is that any telephone number provided may be passed on to a delivery company to enable them to arrange delivery with you.
12. ‘Off-The-Shelf’ is a trading name of Retail Shop Interiors Limited registered in England and Wales (registration no.4614753). VAT no. 806 1746 37.
13. Orders placed outside of normal working days will be processed at the start of the following working day. 
14. Deliveries can only be made to UK mainland business addresses. If an order is placed and the delivery address found to be a domestic or residential address then an additional charge will be incurred and payment automatically will be taken without prior notification. See itemisation below for details. At our discretion, we may agree to work with your own collection arrangements. Please telephone us to discuss this.
15. CARRIAGE:

Category 1: Tegometall

Minimum carriage charge £20.00
< £75.00                                  £20.00
£75.00 – 150.00                      £37.50
£150.01 – 250.00                    £50.00
£250.01 – 500.00                    £60.00
£500.01 – 750.00                    £75.00
£750.01-1000.00                     £90.00
>£1000.01                               9.5%

 Category 2: Slatwall

£65.00 per 10 sheets (eg. 11 – 20 sheets = £130.00)

Category 3: Counters, cabinets

Anywhere in UK : free delivery

Category 4: Twin-slot shelving

< £250.00          £14.50
> £250.00          free delivery

Category 5: Other Shelving

Same rates as Category 1 (some products may be
included with Category 1 for carriage purposes)

Category 6: Accessories

0 - £500.00                    15% (minimum £20.00)
£500.00+                       10%